She's a Chameleon When it Comes to Rapport | Katie Cassidy on The Inner Estate Podcast

In this episode of The Inner Estate, host Bridget Ann Stuart sits down with Asheville, NC Realtor Katie Cassidy to explore the subtle but powerful art of mirroring, matching, and nonverbal communication in real estate. With a unique background in civil engineering and military service, Katie brings a grounded and empathetic approach to rapport-building—a skill that can transform your entire client experience.

Learn how body language, tone of voice, and emotional awareness can help you build trust, create comfort, and connect deeply with your clients during high-stress decisions. This episode is packed with communication strategies every real estate professional should know.

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About the Guest: Katie Cassidy
Katie Cassidy is a Realtor based in Asheville, North Carolina, with a background in military service and civil engineering. Her grounded, people-first approach focuses on building trust through empathetic communication and nonverbal rapport.

Connect with Katie:
Website: https://www.peakpropertiesnc.com/
Facebook: www.facebook.com/people/Katie-Cassidy-Realtor/61559407220468/
Zillow: https://www.zillow.com/profile/KatieC28803About the Host –

About the Host: Bridget Ann Stuart:
Bridget is a executive strategic performance coach with 27 years of experience in real estate, helping agents build success from the inside out. She’s the host of The Inner Estate, where business meets mindset.

Connect with Bridget:
Instagram: https://www.instagram.com/therealbridgetstuart
Facebook: https://www.facebook.com/TheRealBridgetStuart
LinkedIn: https://www.linkedin.com/in/bridget-ann-stuart-1aa86739

Interested in being a guest on The Inner Estate? I’d love to hear your story. You can view available dates and request to join the show here: https://calendly.com/bridgetstuart67/theinnerestatepodcast

Timestamps:
00:00 Introduction to Communication in Real Estate
00:56 Mirroring and Matching Explained
04:09 Building Rapport Through Body Language
06:21 The Role of Nonverbal Communication
10:52 Preparing for Appointments with Intention
12:11 Finding Your Natural Communication Style
13:27 Empathy in Real Estate Transactions
15:29 Creating Deeper Client Relationships
17:50 Navigating Emotional Conversations
20:25 Building Trust Through Authenticity
23:15 Leveraging Diverse Backgrounds in Real Estate
26:36 Improving Versatility in Communication

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