Capacity Analytics & Insights: Real-Time Data for Smarter Support Decisions

Website Link Below:
https://refer.capacity.com/z62udodpdoll

Blind decisions slow progress. Delayed insights cost revenue. With Capacity’s Analytics & Insights Platform, every customer interaction becomes an opportunity to improve support, optimize workflows, and increase satisfaction.

In this video, discover how real-time analytics, predictive intelligence, and sentiment detection help businesses make smarter decisions and deliver better customer experiences. Capacity integrates seamlessly with CRMs, helpdesks, and enterprise tools to give you the full picture of your support performance.

What You’ll Learn in This Video:
✅ Interaction Analytics – Track chatbot, live chat, and ticket performance with visual dashboards.
✅ Performance Dashboards – Monitor agent accuracy, resolution speed, and automation deflection rates.
✅ Predictive Analytics – Forecast ticket volumes, staffing needs, and support trends.
✅ Sentiment Analysis – Detect 74 emotions in real-time to identify friction points.
✅ Custom Reporting – Drill down into KPIs, export data, and share insights securely.

With 19K+ happy customers, 1.5M+ users, and over 36.3B automated interactions, Capacity helps organizations make data-driven decisions that save time, improve efficiency, and elevate customer service.

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