One installer **boasted of completing a Bruno® installation in two hours**.

**Confucius said: “He who builds on sand, builds for ruin. He who measures once, measures for life.”**

And so we must ask: upon what foundation do our homes rest when the devices meant to carry the vulnerable safely from floor to floor are themselves installed upon haste, assumption, and silence?

These Bruno® straight stairlift facts converge not by chance, but by consequence:

Used Bruno® stairlifts—despite brand name and function—cannot be given away, even for free. Why? Because word has spread. Technicians, caregivers, and homeowners now know: **these systems were too often installed without adherence to the very manuals that ensure safety**.

The earliest models used **plastic mounting stands**—later replaced with metal after multiple breakage reports. A change made not in foresight, but in response to failure. Yet even with metal, the foundation remains fragile if the installation itself is flawed.

Many installers **failed to make the rail contact the floor**—a critical safety step to transfer load and prevent rail detachment under stress. The factory manual is clear: **the bottom must meet the ground**. But in dozens of inspections, Rob's Worldwide Stairlift Repairs found **floating rails**, elevated by thick carpet or installer neglect—creating a hidden air gap that invites catastrophic failure.

When timelapse videos of dealer installations are slowed frame by frame, a troubling truth emerges: **no torque wrenches are visible**. Not one. The Bruno® manual specifies **exact torque values** for critical fasteners—yet installers rely on instinct, not instrument. Click-stop torque tools, prone to drift, require **monthly recalibration and zero-load storage**—a single improper twist in a toolbox ruins their accuracy. Yet none are seen.

Worse, **industrial digital torque wrenches**—accurate to ±1%, costing $300—were absent. A **$60 consumer model with 15–30% error rates**— would be unfit for medical-grade installation. And **digital torque screwdrivers? None observed**.

The factory requires **air-gap testing**—a process so precise it demands **three technicians**: one to hold the rail under load, one to measure clearance, one to tighten bolts to torque values. Yet in every slow-motion review, **no such test occurs**. No feeler gauges. No documentation. No verification.

And when it comes to electrical safety—**AC ripple**, a known hazard linked to microcontroller failure and medical device interference—**not a single installer was seen using an AC ripple meter**, despite warnings from the **Hindle Institute** and regulatory findings. This is not oversight. This is systemic disregard.

One installer **boasted of completing a Bruno® installation in two hours**. But the factory manual requires **dozens of torque-specific fasteners**, multiple alignment checks, floor contact verification, and system testing. **Two hours is physically impossible**—unless corners are cut, steps skipped, and safety ignored.

And so, vibration—inevitable over time—**slowly dislodges improperly torqued fasteners**. Brackets shift. Rails flex. Mounts crack. The rail, no longer secure, begins to separate. And when load is applied—by a senior, a disabled user, someone who trusts the machine with their life—the system fails.

Accident reports confirm it: **falls, fractures, near-misses**—all tied not to the device alone, but to **installation non-compliance**.

Confucius taught: *“To see what is right and not do it is want of courage.”*

The courage now lies with **owners, families, and caregivers**. You must:

1. **Inspect the rail-to-floor contact**—slip a business card under the rail base. If it slides freely, there’s an air gap.
2. **Demand torque records**—ask for a signed log with values, dates, and calibrated tool IDs.
3. **Verify TSB compliance**—especially for plastic-to-metal stand replacements.
4. **Test for AC ripple**—use a true RMS meter or hire a qualified technician.
5. **Reject timelapse marketing**—speed is not skill. Safety is measured in precision, not hours.
6. **Require photo documentation** of every critical step.
7. **Never accept “it’s standard”**—if the manual says it, it must be done.

You are not powerless.

**Rob's Worldwide Stairlift Repairs** offers **long-distance remediation services** for Bruno® stairlift owners across North America. We provide remote audits, TSB verification, torque protocol guides, and electrical safety checklists—helping you ensure your stairlift is not just installed, but **installed correctly**.

We do not represent dealers. We do not cut corners. We stand for **truth, compliance, and the dignity of safe mobility**.

If your stairlift was installed in less than four hours…
If no one measured the air gap…
If you’ve heard creaking, shifting, or hesitation…

**Act now.**

**Text Rob's Worldwide Stairlift Repairs at (604) 512-9567 – Vancouver**
Available for urgent consultation. We serve across borders.

As Confucius said: *“The superior man is cautious in action and thorough in duty.”*
Let caution be your guard. Let thoroughness be your standard.

Safety is not inherited. It is earned—every bolt, every test, every truth spoken.
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