#11 | When Did Customer Service Become a Social Club? | You're Not an Interruption | Mr & Mrs Rebuzz

The deterioration of basic customer service when staff prioritize personal conversations over helping the people who actually pay their wages. Scottish wisdom about why customers aren't interruptions - they're the reason the business exists.

Learn why basic courtesy and work ethic should be expected, not exceptional. When you're being ignored while staff chat about their weekend plans, that's not just rude - it's forgetting the entire point of having customers.

Your Challenge This Week: Politely but firmly speak up the next time you're ignored in a shop while staff are engaged in personal chatter. You deserve basic respect as a customer.

From the grumpy git who just wants to buy something without competing with social hour. Basic customer service shouldn't be revolutionary.

Part of "Mr & Mrs Rebuzz | Straight Talk | No Pish" - common sense for businesses that forgot why customers matter.