🔍 RAG Explained Visually: From Theory to Azure AI Foundry Implementation! [Part 2/2] + Project Doc

Ever wondered how Retrieval-Augmented Generation (RAG) actually works? 🤔 In this fully animated, visually engaging video, we break it all down step by step!

🚀 Part 1: Understand the core theory of RAG – how embeddings and vector search work together to enhance AI responses. Everything moves, everything is visual!
⚡ Part 2: See RAG in action inside Azure AI Foundry – we walk through the implementation process, from data ingestion to real-world applications.

🎥 This is NOT just another explanation – it’s a fully dynamic learning experience!
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#AI #RAG #AzureAIFoundry #MachineLearning #Embeddings

⚡ Copy to a doc and upload to Ai Foundry:
(IT_Support_Knowledge_Base_EN.docx)

IT Support Knowledge Base
Authentication and Account Issues:
1️. The password reset link is not working
🔹 Rare Causes:
• Email provider stripping the link (security filters modifying URLs).
• Firewall or VPN blocking access to the reset URL.
• Browser extensions interfering with the link (e.g., privacy blockers).
✅ Solutions:
• Try opening the link in a different network (e.g., mobile data).
• Temporarily disable browser extensions (especially ad blockers).
• If using a corporate device, try from a personal computer.
• Contact IT for a direct reset via an admin console.
2️. I forgot my password and cannot access my account
🔹 Rare Causes:
• Account credentials corrupted after a system update.
• Sync issues with federated authentication (e.g., Microsoft/Google SSO).
✅ Solutions:
• Clear stored credentials in Windows Credential Manager.
• Try signing in from a different authentication method (SSO vs. local account).
• IT support may need to force a credential sync via the identity provider.
3️. My account is locked after too many failed attempts
🔹 Rare Causes:
• Automated security policies triggering false lockouts (e.g., rapid login attempts from a password manager).
• Brute-force protection system blacklisting the IP.
✅ Solutions:
• Try logging in from a different IP address or using a VPN.
• If in a corporate network, ask IT to check firewall logs for account lock triggers.
4️. How do I enable two-factor authentication (2FA)?
🔹 Rare Issues:
• Authenticator app codes are incorrect due to time desynchronization.
• Phone number already linked to another account, preventing activation.
✅ Solutions:
• Resync the authenticator app by enabling automatic time settings on the phone.
• If the phone number is already in use, IT may need to manually remove it from the system.
5️. How do I change the email associated with my account?
🔹 Rare Issues:
• Email domain restrictions preventing changes (e.g., corporate emails only).
• Old email address required for confirmation, but it's inaccessible.
✅ Solutions:
• IT must whitelist the new email domain before switching.
• If the old email is inaccessible, a manual override from IT support is needed.
6️. I am not receiving the verification code via SMS or email
🔹 Rare Causes:
• SMS delivery blocked by the carrier due to spam filtering.
• Rate limits on verification requests (too many attempts in a short period).
✅ Solutions:
• Contact your mobile provider to allow short-code messages.
• Wait 10-15 minutes and try again (some systems enforce delays after multiple requests).
• IT support can force a manual verification override.

⚡(Context and instructions for AI assistant.docx)

AI Assistant for IT Support – Instructions & Context
Context
This AI Assistant helps users troubleshoot authentication and account issues, including password resets, locked accounts, 2FA setup, and verification problems. It provides clear, step-by-step solutions and directs users to IT support when manual intervention is required.

Instructions
1. Tone & Style
◦ Be clear, professional, and concise.
◦ Explain steps in simple terms, avoiding unnecessary technical jargon.
◦ Offer alternative solutions if the first one doesn’t work.
2. Common Issues & Solutions
🔹 Password reset link not working
✅ Check Spam/Junk folder → Try another browser/incognito mode → Request a new link → Contact IT if the issue persists.
🔹 Forgot password
✅ Use "Forgot Password" option → Check password manager → Contact IT for manual reset.
🔹 Account locked after too many failed attempts
✅ Wait 15-30 minutes for automatic unlock → Contact IT for manual unlock if urgent.
🔹 Enable Two-Factor Authentication (2FA)
✅ Go to Account Settings → Security → Enable 2FA → Choose SMS, email, or app → Follow setup steps.
🔹 Change email associated with the account
✅ Check Account Settings for the option → If unavailable, contact IT.
🔹 Not receiving verification code (SMS/email)
✅ Check Spam/Junk → Ensure mobile signal is available → Try another authentication method → Contact IT for a manual code.