Is Your Business Secretly Falling Apart?

Are your sales up but your systems on fire? In this episode of The Cozy CEO, Kimberly Ferguson breaks down why strong revenue can hide a broken backend—and what to fix first so you can scale without burnout. If your Stripe is popping but your SOPs are duct-taped, this is your playbook for operational maturity, clean processes, and real profit.

You’ll learn how to:
📌Spot the red flags that your business has outgrown its systems
📌Replace chaos with clear SOPs, dashboards, and role clarity
📌Stop being the bottleneck with owner-level delegation
📌Protect margins by fixing fulfillment, communication, and handoffs
📌Build a foundation that scales (without wrecking your nervous system)

Chapters
00:00 Success on the outside, chaos inside
00:46 Strong sales can hide a broken business
02:11 Sales won’t solve everything
05:11 Revenue doesn’t fix broken workflows
05:27 Money magnifies messes
06:49 You can’t out-earn disorganization (ops maturity)
08:37 The “messy middle”: successful but chaotic

Free Resource: Take my Business Health Assessment to see exactly where your systems are leaking time, money, and energy. → https://theemeraldedge.com/quiz

Work With Us: Want a business that runs with you—not because of you? Explore 1:1 ops & leadership support. → https://theemeraldedge.com/get-started/

About Kimberly & The Emerald Edge
We help CEOs upgrade systems, structure, and strategy so growth feels calm, profitable, and sustainable.

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#ScalingABusiness #BusinessOperations #SOPs #OperationalExcellence #EntrepreneurLife #SmallBusinessTips #SystemsAndProcesses #OnlineBusiness #CEOLeadership

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About us. Kimberly Ferguson is the face behind The Emerald Edge. She has a Bachelors Degree in Business Management, a Masters Degree in Accountancy, and is an Enrolled Agent with the IRS. She is also a Certified CFO through the CFO Project.

Founded on the principles of Integrity, Respect and Excellent Customer Care, Kimberly started her company because she hated the way she saw her clients being treated while working at another accounting firm. She wanted to serve small business owners in a way that actually made a difference in their lives.

-- DISCLAIMER – Kimberly Ferguson, Emerald Expectations Accounting LLC and related parties do NOT provide tax, legal, or accounting advice. This content has been prepared for information purposes ONLY and is not intended to provide and should not be relied on for tax, legal, or accounting advice. Viewing this video does NOT create an accountant-client relationship with Kimberly Ferguson or Emerald Expectations Accounting. You should consult your own tax, legal, and accounting advisors for professional advice.

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