Service Managers Are Failing — Here’s Why!

Why do so many service managers struggle after getting promoted? In this episode, host Adrian Danila sits down with Boris Halstead and Candice Manning to unpack the real challenges behind training service managers in today’s multifamily world.

From burnout to broken promotion models, they discuss how technical excellence doesn’t always translate into leadership—and why the next wave of maintenance leadership must be built with training, soft skills, and support from the top down.

Programs like STA 2.0 are changing the game, offering real-world, hands-on service manager training that meets the evolving demands of this critical role. If you’ve ever handed someone keys and hoped for the best—this conversation is for you.

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🏠 APEX Homes: https://apexhomesmgt.com
APEX specializes in the acquisition, renovation, and management of single-family rental homes, delivering quality housing solutions and long-term value in underserved markets across the U.S.
🛠️ AppWork: https://appworkco.com
AppWork offers user-friendly maintenance management software designed for property managers, technicians, and residents to streamline maintenance processes and enhance operational efficiency.

🌟 If you want to support this podcast, visit our website: https://multifamilyxconsulting.com
Multifamily X Consulting offers expert guidance for multifamily operations, maintenance management, branding, and media partnerships to help property owners maximize efficiency and success.