How a Top CX Expert Uses AI to Beat the Competition

Is AI a threat to your business, or is there a bigger problem we're ignoring? In this video, I sit down with UK-based Customer Experience (CX) Strategist Abisola Fagbiye to get an international perspective on the real challenges and opportunities facing Canadian businesses in the age of AI.

We cover everything from the practical applications of AI for small businesses to the mindset you need to thrive in a rapidly changing world. If you're a Canadian entrepreneur who wants to stay ahead of the curve, this is a conversation you don't want to miss.

#AIforBusiness #CustomerExperience #TheWeirdCanadian

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**VIDEO CHAPTERS:**
00:00 - The Problem with Customer Experience
01:03 - Meet Abisola Fagbiye: A CX Strategist
04:04 - Why Successful Organizations are Obsessed with People
08:28 - The Impact of Social Media on Brand & Community
11:40 - "CX is Everyone's Job": A Controversial Philosophy
18:07 - Why More Tech Doesn't Mean Better CX
24:09 - The Small Business Advantage: Your Secret Weapon
31:04 - "Kill the Script": The Power of Human Connection
36:53 - Trust: The Currency of the Future
42:11 - The Future of AI in Customer Experience
45:12 - Actionable Advice for Small Businesses
50:22 - Conclusion: The Human Touch Wins