Understanding Customer Emotions with Emoticonnect's Sentiment Tools @ CES 2026

13 days ago

#ces2026 #ceslive #techpodcasts
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In this episode of TPN @ CES 2026, we sit down with Nicolas Roche-Lemagne, the founder of Emoticonnect, a Paris-based company dedicated to helping businesses understand customer feedback through advanced AI technology. With over 400 million online reviews analyzed, Emoticonnect aims to uncover the emotions behind customer opinions, providing brands with valuable insights to improve their products and services.

Join us as we explore:
- The innovative use of AI to detect emotions in customer feedback
- The importance of context and cultural differences in understanding emotions
- How Emoticonnect's platform can help businesses identify areas for improvement
- The potential impact of AI on mental health and customer satisfaction

Nicolas shares his vision for the future of Emoticonnect and how they plan to expand their services to better serve diverse markets. Whether you're a business owner looking to enhance customer experience or simply curious about the intersection of technology and emotions, this episode is packed with valuable insights!

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