Is Tesla maintaining a reputable business?

First and foremost I want to say that I love Tesla or was a huge fanboy. I go over in the video as to why. However, After some shady dealings personally and things that I have noticed on other channels reporting issues and essentially dealing with really rude staff and being mislead in my opinion to secure a sale from me. I advise caution when dealing with the company. I do hope this feedback helps Tesla improve the customer experience and remain competitive in what is becoming a highly sought after product and competitive market.