Ticket agent who helped Sept. 11 hijackers make flight finds forgiveness

Vaughn Allex will never forget the faces of two of the 9/11 hijackers. He looked them in the eye that morning and asked who packed their luggage.

Allex was an American Airlines ticket agent at Dulles International Airport on Sept. 11, 2001 when two men ran into the terminal -- appearing lost -- and approached his counter.