True Crime Stories of Insurance Fraud Number Eleven

The Dishonest Chiropractor/Physician

A dishonest physician or chiropractor will, for a fee, prepare fictitious medical reports, including billings for multiple series of physical therapy treatments. Sometimes the report of a legitimate accident victim is modified only in the name, address, and physical attributes of the victim. In all other respects, the reports are legitimate. They are not a report of the victim’s actual injuries since the victim either did not exist or was not injured. Medical bills generated by such fiction total between $1200 and $3500. The numbers are kept small to avoid suspicion and tempt insurers into making a quick settlement.

When I was a young adjuster I dealt with these scofflaws and paid fraudulent claims because I, like most young adjusters, was unaware of the amount of fraud being perpetrated. Within a year I learned and refused to pay the suspected frauds and advised them that the insurer I worked for would pay nothing and they should file suit. I was convinced it was a fraud when the suit was never filed.

Because of the ease of use a single clerk typist with a word processor can prepare two hundred medical reports a day with the doctors’ laser printer even generating his signature from a scanned image. The doctor, not involved in the procedure, receives $100 to $500 per report. The doctor is quite happy with his earnings since he need not see a patient nor provide treatment.

This type of fraud operation can present hundreds of claims a month on individuals who were not injured or never injured. The claims can generate millions of dollars a year in net profits for the lawyers, physicians and recruiters involved in the crime. By applying the maxims set forth in the last chapter these insurance criminals discovered that the person claimed injured, (that is the lawyer’s alleged client) will almost never be seen by an adjuster, investigator or independent medical examiner.

The criminals know that as long as they keep the claims small no lawyer will be called upon to take testimony from the person identified as injured. The criminals know that no one will go to the medical clinic to learn whether they really provided the treatment claimed. Since the insurance criminals keep their medical treatment down to minimal level and the demands of the lawyer are always reasonable, the claims settle quickly. The adjuster’s supervisors commend the adjuster for closing files. The adjuster is rewarded for keeping expense costs down. The insurer saved the cost of a lawyer. The fraud was a success.

Occasionally, we read reports about the police or the fraud bureaus making arrests of a massive fraud ring. The arrests just touch the cream at the top of the glass of milk. The rest remains. It is greed that causes the criminal’s demands to become sufficiently high to cause the insurer to investigate the claim.

Insurers must realize that savings of expense dollars can, and almost always will, cost them more in indemnity dollars.

New data base systems allow insurers to obtain records concerning all claims supported by the crooked chiropractor, lawyer or physician. If volume is too high the information provided to an insurer from the All Claims Database, CLUE, or other databases will raise suspicions of fraud sufficient to compel a thorough fraud investigation.

© 2022 – Barry Zalma

Barry Zalma, Esq., CFE, now limits his practice to service as an insurance consultant specializing in insurance coverage, insurance claims handling, insurance bad faith and insurance fraud almost equally for insurers and policyholders.

He practiced law in California for more than 44 years as an insurance coverage and claims handling lawyer and more than 54 years in the insurance business.

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You may find interesting the podcast “Zalma On Insurance” at https://anchor.fm/barry-zalma;  you can follow Mr. Zalma on Twitter at; you should  see Barry Zalma’s videos on https://www.youtube.com/channel/UCysiZklEtxZsSF9DfC0Expg/featured; or videos on https://rumble.com/zalma. Go to the Insurance Claims Library – https://zalma.com/blog/insurance-claims–library/ The last two issues of ZIFL are available at https://zalma.com/zalmas-insurance-fraud-letter-2/