ISO 9001 CLAUSES EXPLAINED – 4.2 UNDERSTANDING THE NEEDS AND EXPECTATIONS OF INTERESTED PARTIES

In this post “ISO 9001 Clauses Explained” we dive into Interested Parties.

4.2 Understanding the needs and expectations of interested parties
Interested Parties is a relatively new term to our management systems, but again a very old concept that we’re all very familiar with. An interested party is oftentimes a useful catch all term when there’s some confusion or ambiguity in our relationship to another organization. Simple examples of interested parties are federal and state regulatory agencies such as OSHA (Occupational Health & Safety Administration), EPA (Environmental Protection Agency), TCEQ (Texas Quality on Environmental Quality) and the county or city that the business resides in.

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