2GIG Edge: Clearing a Tamper Error

In this video, Michael from Alarm Grid shows you how to clear a tamper condition from a 2GIG Edge Security System. A tamper condition occurs when the system's tamper switch is not pressed down properly. The tamper switch is small black button found on the system's main circuit board. It is found near the upper portion of the circuit board. If you open up the panel and hold down the switch, then the system will show that the tamper condition has gone away. But once you release the switch, the tamper condition will come back. The only way to get rid of the tamper condition is to close the panel properly or to disable the tamper error in deep level installer programming.

Once you properly close the 2GIG Edge Alarm Panel, the tamper condition will go away on its own. You don't need to take any extra action or even acknowledge the error. However, you can acknowledge a tamper condition that is still in effect. When a tamper error occurs on the 2GIG Edge, the panel's top bar will begin flashing yellow, and there will be a circle with a number inside it, indicating how many errors are currently affecting the system. If the tamper condition is the only error, then the circle will have a 1 inside it. Once the tamper is fixed, the bar will stop flashing yellow, and all will appear as normal. You can revisit a tamper condition that occurred previously by clicking on the 2GIG logo in the upper-right corner of the main 2GIG Edge home screen, and then choosing history. This will show an event log of different events that have occurred on the system.

Furthermore, if you want to stop the 2GIG Edge from displaying tamper conditions, then access the Troubles sub-menu of panel programming inside the Installer's Toolbox. You will need the Installer Code (default 1561) to access this menu. The very last question within the Troubles sub-menu will allow you to enable or disable tamper errors.

https://www.alarmgrid.com/faq/how-do-i-clear-a-tamper-error-on-my-2gig-edge

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