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United Airlines, Inc., commonly referred to as United, is a major American airline headquartered at Willis Tower in Chicago, Illinois.[11][12][13] United operates a large domestic and international route network, with an extensive presence in the Asia-Pacific region.[14] United is a founding member of the Star Alliance, the world's largest airline alliance with a total of 28 member airlines.[15] Regional service is operated by independent carriers under the brand name United Express. United was established by the amalgamation of several airlines in the late 1920s, the oldest of these being Varney Air Lines, which was founded in 1926.[1]

United has seven hubs, with Chicago–O'Hare being its largest in terms of passengers carried and the number of departures.[16] The company employs over 86,000 people.[17][18] Through the airline's parent company, United Continental Holdings, it is publicly traded under NYSE: UAL with a market capitalization of over US$21 billion as of January 2018.[19]

United First and United Business
United First is offered on all domestically configured aircraft. When such aircraft are used on international services such as services to Canada, Central America and the Caribbean destinations, this cabin is branded as United Business. United First seats on narrowbody aircraft have a 38-inch (97 cm) seat pitch, while United First seats on re-configured domestic Boeing 777-200 aircraft feature fully flat bed seats. Passengers receive priority boarding and baggage handling, pre-departure beverages, complimentary meals and separate check-in desks.[68]

In 2015, United released its new domestic first class seat design. The new leather seats feature cradling headrests, granite cocktail tables, and a tablet stand. These seats will debut on Airbus A319 and Airbus A320 aircraft, and will eventually be installed on all domestic aircraft.[69]

As of March 2019, United Airlines operated a fleet of 778 aircraft; all Boeing and Airbus.[49]

On July 20, 2011, American Airlines announced an order for 460 narrowbody jets, including 260 Airbus A320s.[50] The order broke Boeing's monopoly with the airline and forced Boeing into the re-engined 737 MAX.[51] This sale included a Most-Favoured-Customer Clause, which requires Airbus to refund to American any difference between the price paid by American and a lower price paid by United or another airline. This perpetuates United's having a Boeing-skewed fleet.[52]

On September 22, 2012, United became the first American airline to take delivery of Boeing 787 aircraft.[53] United also is the North American launch customer for the Boeing 787-9[54] and 787-10 aircraft,[55] which are stretched versions of the base 787-8 model.

In May 2018, United planned to replace its 51 Boeing 767s in a deal potentially worth $14 billion at list prices, and was in talks with both Airbus offering its A330neo, and Boeing its 787.[56] United operates 128 757s and 767s (77 B757s and 51 B767s), the second-largest combined fleet after Delta Air Lines with 206 (127 757s and 79 767s) and both has to replace them, like American to a lesser degree: they could be replaced by 737 MAX 10s, A321neos, Boeing NMAs, 787-8s or A330-800neos.[57]

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